Shipping policy
Shipping Policy
At Music Soul, we are committed to delivering your orders efficiently and quickly within the UAE.
- Processing Time: All orders are processed within 2-3 business days.
- Delivery Time: Once processed, customers can expect their package to arrive within 2-3 business days.
- Local Shipping Only: We only deliver within the UAE and do not offer international shipping at this time.
Shipping Fees
We are committed to providing reliable delivery across the UAE. Below are the shipping rates based on your location:
1. Abu Dhabi:
- Shipping Fee: 25 AED
- Free Shipping: For orders of 500 AED or more.
- Estimated Delivery Time: 2-3 business days.
2. Dubai & Sharjah:
- Shipping Fee: 45 AED
- Free Shipping: For orders of 500 AED or more.
- Estimated Delivery Time: 2-3 business days.
3. Ajman & Other Emirates (Ras Al Khaimah, Fujairah, Umm Al Quwain):
- Shipping Fee: 65 AED
- Free Shipping: For orders of 500 AED or more.
- Estimated Delivery Time: 2-3 business days.
Additional Information:
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- For any inquiries regarding your order or delivery, feel free to contact us through our customer service channels.
- Delivery times may vary slightly based on the destination and order volume.
Payment Methods
We accept all major credit cards, Apple Pay, and other secure payment methods available at checkout.
Returns & Exchanges
- Return Window: You can return any item within 10 days of delivery, provided the product is unused and in its original packaging.
- Refund Process: Once we receive your returned item, we will inspect it and notify you. Refunds will be processed via your original payment method within 5-7 business days.
- Exchange Policy: We offer exchanges for defective or damaged items at no additional cost. Contact us at contact@musicsoul.ae for assistance.
Contact Us
For further assistance or inquiries about your order, feel free to contact our customer service at contact@musicsoul.ae, or call us on either one of these lines:
Business Number: +971 2 555 4180
Mobile: +971 56 3599 727